Our commitment to you

• We will make it easy for you to know what services are available to you, when and at what cost.
• We will make it easy for you to let us know what you think of our services.
• We will make sure all of our staff are trained to the correct level.
• We will make sure that our sites are clean and safe to use.

Our standards

• We will provide a value for money service with accurate information on venues, activities, times and prices.
• We respond to our customer’s comments, suggestions and complaints in a sympathetic and open manner, providing feedback and remedial actions within set timescales.
• We provide helpful, experienced and informative staff to ensure that your visit is enjoyable and safe.
• We will maintain the highest possible standards of health and safety and provide a clean, well-maintained environment for all our customers.

For more information

• Telephone your appropriate site.*
• Leaflets are available from the Tourist Information Centres and locally at all sites.
• Visit one of our websites.*
• Send an email to our teams.*
• Visit one of our Customer Service Centres.
• Send a letter to our sites.*
• Access our Library Services.
• East Riding News.
• A - Z Directory on the eastriding.gov.uk website.

*For a list of included services and how to contact them, read Which services does this include and how can I contact them?.

Which services does this include and how can I contact them?