Coronavirus (COVID-19)

As you will be aware, the situation with COVID-19 is constantly changing and it could affect our ability to deliver services in the coming weeks and months.

For a full list of council services affected by COVID-19 please visit our official COVID-19 website

Libraries

East Riding Libraries will continue to offer the Order and Collect service at the door for those customers who prefer to use it, and will also be open for limited browsing (maximum of 30 minutes, which may be reduced at the busiest times). Customers wishing to browse will need to bring their library card in order to borrow items in a safe contactless way. (Leven Library will offer the Order and Collect service at the door only). To order books, customers can either phone their library or reserve online at library.eastriding.gov.uk, and then collect from their specified East Riding Library once available.

Books can be returned to any East Riding Library during opening hours and will be quarantined for three days before being cleaned and returned to shelves.

From Monday, 19 April, public PCs will be available for essential use only, and 30 minute slots will be available to book. Book a computer online using your library card number and pin. Staff will not be able to provide assistance to use the computers. (These facilities will not be available at Leven).

Caddy liners will be available at the door. There will be a strict limit on the number of customers at all sites, so queueing is likely. Customers are reminded that only single households / support bubbles will be allowed - mixed households will not be able to visit a site together.

There is also an extensive online library available 24/7, of eBooks, eAudiobooks, eMagazines and local, national and international newspapers which can all be downloaded free with your library card. To join the library online (it's free) or find out more about downloading items from the online library, visit eastridinglibraries.co.uk

Mobile Libraries

The Mobile Library Service will continue their usual service, and Short Stay routes will restart on Monday, 12 April. They will offer the Order and Collect service at the door, and limited browsing (one customer on the vehicle at any one time). Customers wishing to browse will need to bring their library card in order to borrow items in a safe way. Caddy liners will be available at the door. Public PCs will not be available, because of the limited space. For any questions about the mobile library service, please call the mobile library team on 01482 392749.

Customer Services

For all Customer Service Centres information, restrictions, make an appointment or to complete your query online, please go to the East Riding of Yorkshire Council website.

Museums

East Riding Museums are open in line with Government guidelines. There will be safety measures in place to ensure a safe and enjoyable visit for both you and our staff. Face coverings must be worn at all times within the building. Some museums will have a one way system in place, and may have limits on how many people can enter at one time. Please see information available at the venues on arrival. We are looking forward to welcoming you all back.

The Treasure House Café will be offering hot and cold drinks, cakes, biscuits and cold sandwiches.

Archives

East Riding Archives is open for pre-booked appointments only. Before your visit, you will need to be signed up to the free Archives Card scheme, see how on our blog.

Appointments can be booked for consulting archives collections, using a computer or Microfiche Reader or to donate records. Appointments must be made at least 24 hours in advance by emailing archives.service@eastriding.gov.uk or telephone 01482 392792. Our team will get back to you to confirm availability.

When booking your appointment we will ask which documents you would like to reserve (please browse our online catalogue). We will also take your name and contact details for the NHS Test and Trace system.

Appointments for consulting archives - two hour slots

  • Monday, Wednesday, Friday at 10am-12pm or 2pm-4pm.
  • Tuesday, Thursday at 10am-12pm, 2pm-4pm or 5.30pm to 7.30pm.
  • Saturday at 10am- 1pm or 1.30pm - 3.30pm.

Appointments for computers or microfiche - thirty minute slots

  • Monday, Wednesday, Friday, Saturday at 10am, 11am, 1pm, 2pm or 3pm.
  • Tuesday, Thursday at 10am, 11am, 1pm, 2pm, 3pm, 4pm, 5pm, 6pm and 7pm.

Face coverings must be worn in line with Government guidelines. The Treasure House toilets are available for visitors to use.

Countryside Access

Please note: All events and activities organised by the Countryside team are cancelled until further notice.

All Local Nature Reserves will remain open, for people to take their daily exercise, but people must maintain social distancing and avoid mixing households outside of your support bubble.

Cycling is also great for fun and fitness, but please do not cycle on public footpaths. Please utilise quieter roads, cycle ways and cycle routes, and public bridleways. Cycling on public footpaths causes safety issues for the increased number of people out walking, spoils their enjoyment and is not permitted by the owners of the land.

Our four disused railway lines in the East Riding offer quieter places to cycle away from cars, and all offer informal or larger car parks.

The East Riding has some great walks. Choose a short walk or something more challenging, but remember to keep two metres away from other people. Plan a walk from home using our Public Rights of Way map to see where there are countryside paths near you. Visit http://walkingtheriding.co.uk/

At all times, follow the Countryside Code which has information for dog walkers and etiquette about gates. Please respect other users and the owners of the land and take your litter home.

Further information on our public rights of way and Local Nature Reserves, cycle routes and much more can be found on coastandcountryside.co.uk.

Coastal Services

Outside you should remember 'Hands. Face. Space':

  • hands - wash your hands regularly and for 20 seconds
  • face - wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet
  • space - stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors)

Thank you for your help with this, from all the team at Coastal Services.

The foreshore and beaches are open and we would like to take this opportunity to remind our users to maintain social distancing and ensure that dogs are kept under control at all times. Dog exclusion zones on our beaches come into effect on 1 May.

The paddling pool in Hornsea is closed. Bridlington paddling pool is currently open but users are requested to maintain social distancing in and around the pool.

Customers can keep up to date on Facebook. If anyone has any queries, please email and we will respond to you as soon as we can: foreshores@eastriding.gov.uk

Active Coast

A limited number of events and activities will take place this summer. Social distancing measures will be in effect. More information will be on the Active Coast page soon.

National guidelines

Full service updates across East Riding Council
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